When to Report a Problem
If delivered credentials do not match the purchased listing or cannot be accessed at the time of delivery, contact support as soon as possible and provide the relevant order information.
Replacement Review
A replacement may be considered when a verified delivery issue is covered by the specific product terms. The exact replacement period, if any, should be stated on the product listing or confirmed during the order.
Cases That May Not Qualify
- Incorrect use of credentials after successful delivery.
- Changes made by the customer to recovery, password or security settings.
- Third-party platform actions occurring after successful delivery.
- Failure to follow platform rules or applicable laws.
- Requests relating to features that were not included in the product description.
Refunds
Where a replacement is not appropriate and a refund is approved, the available refund method will depend on the original payment method and the circumstances of the order. Cryptocurrency network fees or irreversible blockchain transfers may affect what can be returned.
Evidence
Support may request reasonable order details, screenshots or other information needed to verify the reported issue before approving a replacement or refund.